FAQs & Troubleshooting
![]() |
Popular |
226 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3I'm using Macintosh. What is the PreScan option used for?
- 4Why can't I print when an ink cartridge is empty?
- 5I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The printer status is Offline or Paused.
- 8The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 9I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 10Can third party ink be used to refill the ink cartridges?
- 11Windows 10 Support Information
- 12Scan and save a document in PDF format (Scan to File)
- 13Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 14I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 15One or more of my colors are not printing (blank). What can I do?
- 16When I print, the pages are smudged with ink. What should I do?
- 17When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 18Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 19The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I installed scan-key-tool, but it does not work. (Linux)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Delete print jobs from the print queue.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Can I use AirPrint with my Brother machine?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Can I print a report that will show all of my Speed Dial and Group numbers?
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 31When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 32How do I clear the message "PAPER JAM" from the display?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37Configure the Scan to Email Feature (Linux)
- 38Configure and use the Scan Key Tool (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46Print command (cupswrapper) (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48Send a fax using PC-FAX with LPD/LPRng (Linux)
- 49Uninstall printer drivers (Linux)
- 50Open the Status Monitor