FAQs & Troubleshooting
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- 1Download a file from the "Downloads" section and save it to Windows 8 computer.
- 2I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 4How can I improve poor print quality?
- 5Can I confirm that the FAX was sent correctly?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9How do I clear Machine Error 46?
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I installed scan-key-tool, but it does not work. (Linux)
- 14Configure scan settings without administrator privileges (Linux)
- 15Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 16I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 17I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 22Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24I am experiencing problems sending a fax.
- 25The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30I can receive a fax, but cannot receive a telephone call.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 33When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 34Does NC-2200w work with Windows Vista?
- 35One or more of my colors are not printing (blank). What can I do?
- 36I'm scanning multiple pages to be emailed to one email address using Scan to Email from the Brother Control Center 2.0. An email message is being created for each page.
- 37Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39Glossy Paper does not feed correctly. What can I do?
- 40How can I clear the "INK EMPTY" message?
- 41I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 43Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 44How do I know the current network configuration?
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 47I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50ControlCenter3 displays a blank screen at startup (Windows)