FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5Does NC-2200w work with Windows Vista?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The printer status is Offline or Paused.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9Scan and save a document in PDF format (Scan to File)
- 10Can I use voice mail on the same line as my Brother machine?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12Pre-Required Procedures (Linux)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18When I print, the pages are smudged with ink. What should I do?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21I am having issues with the paper feed. What can I do?
- 22What kind of Media Adapter can I use?
- 23The edge of glossy paper is smudged.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30How can I improve poor print quality?
- 31Cannot print after a Windows 10 update (June 2020)
- 32Delete print jobs from the print queue.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Functions supported in the Windows 7 built-in drivers
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 41The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 42I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44I'm using Macintosh. What is the PreScan option used for?
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47What driver package format is supported by my Linux distribution?
- 48Can I print from or scan to Android™ Smartphone?
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50Configure the Scan to Email Feature (Linux)