FAQs & Troubleshooting
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144 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Replace Drum
- 4Replace Toner
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Turn the Toner Save mode on or off
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8What driver package format is supported by my Linux distribution?
- 9Jam Tray
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 11Jam Inside
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The printer status is Offline or Paused.
- 20Document Jam
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Print Unable or Print Unable XX
- 23Cartridge Error
- 24No Paper
- 25Black lines down the page
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 28I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 29What is Toner Continue Mode?
- 30Unable to Scan / Scan Unable
- 31Change the printer driver settings (Windows/macOS)
- 32Drum !
- 33Drum End Soon
- 34Windows 10 Support Information
- 35Where can I find my Brother machine's serial number?
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37Delete print jobs from the print queue.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39How to identify your Operating System (OS).
- 40Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 41Select Receive mode.
- 42When I scan a document using ControlCenter, the scanned file size is too big.
- 43No Drum
- 44No Toner
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I'm having an issue with the print quality.
- 47Toner Low
- 48Out of Memory
- 49Set the date and time
- 50Can I use non-Brother or third party supplies with the Brother machine?