FAQs & Troubleshooting
![]() |
Popular |
185 Results
- 1Installing the software
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 4When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 5When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Which interface can I use?
- 8What is the default User ID and Password for BRAdmin Light or Professional?
- 9Using the Communication settings (for Windows)
- 10I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 11P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 12How do I install/change the RD roll?
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14How do I transfer label or slip templates?
- 15(Video) When I print many continuous labels, part of the label data is printed twice.
- 16How can I reset the printer?
- 17I cannot print after updating the firmware or font data.
- 18How to set the Head Unit
- 19How do I reset network setting?
- 20The print result does not improve even if I adjust the print density.
- 21Use Remote Update to download files to your printer from a USB flash drive
- 22Use Remote Update to download files to your printer from an FTP server
- 23Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 24(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25How do I clean my printer?
- 26When I print a long label or many labels continuously, printing suddenly stops.
- 27Labels are jammed in the machine or are not ejected correctly after printing.
- 28I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 29I cannot connect my printer to a Windows 11 computer via USB.
- 30A security warning appears when accessing Web Based Management via HTTPS.
- 31How to set the Cutter
- 32Where can I find my Brother printer's serial number?
- 33How to use the Paper Size Setup (for Windows)
- 34How do I disable broadcasting the printer to AirPrint-compatible devices?
- 35Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 38How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 39How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 40Printing is not possible. (USB connection)
- 41Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 42The driver installation finished successfully but I cannot print. (Linux®)
- 43What methods can I use to configure wireless settings?
- 44How do I connect the printer to my computer using the Wireless Direct mode?
- 45How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 46The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 47What do the indicator lights mean?
- 48Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 49My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 50The Printer Setting Tool does not start.