FAQs & Troubleshooting
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- 1I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4What iOS mobile application can I use?
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6How do I install/change the RD roll?
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10What Android™ mobile application can I use?
- 11P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 14Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 15Where can I find my Brother printer's serial number?
- 16How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17Using the Printer Setting Tool (for Windows)
- 18Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 19How do I reset network setting?
- 20How do I clean my machine?
- 21How to identify your Operating System (OS) for Windows or Mac
- 22Printing is not possible. (USB connection)
- 23I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 24I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26How to open the Devices and Printers window
- 27How to identify the printer's firmware version
- 28I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 29Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 30The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 31The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 32The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 33How do I uninstall the printer driver?
- 34When I print many continuous labels, part of the label data is printed twice.
- 35How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 36What is the Label List? (P-touch Editor 5.x for Windows)
- 37How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 38How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 39How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 41(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46The paper settings specified from the server computer are not reflected on the client computer.
- 47How do I transfer label templates with P-touch Transfer Express?
- 48How to install the rechargeable Li-ion battery
- 49My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 50How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)