FAQs & Troubleshooting
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128 Results
- 1How do I transfer label or slip templates?
- 2Using the Communication settings (for Windows)
- 3How do I reset network setting?
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 6I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9How to install the rechargeable Li-ion battery
- 10The paper settings specified from the server computer are not reflected on the client computer.
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12How do I install/change the RD roll?
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Using the Device Settings (for Windows)
- 16I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 17How do I uninstall the printer driver?
- 18The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21How do I connect the printer to my computer via Wi-Fi®?
- 22Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 23How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 24What Android™ mobile application can I use?
- 25Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 26The media cannot be fed to the beginning of a label.
- 27I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 28How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 29The driver downloaded from the website cannot be installed.
- 30Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32Where can I find my Brother printer's serial number?
- 33"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39How to identify the printer's firmware version
- 40How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 41I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 42How do I transfer label templates with P-touch Transfer Express?
- 43How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 44I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 45How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47What is the Label List? (P-touch Editor 5.x for Windows)
- 48When I print a long label or many labels continuously, printing suddenly stops.
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50When printing with Ubuntu 12.04, the print position shifts. (Linux®)