FAQs & Troubleshooting
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225 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Installing the software
- 3How do I transfer label or slip templates?
- 4Use Remote Update to download files to your printer from an FTP server
- 5Printing is not possible. (USB connection)
- 6What Android™ mobile application can I use?
- 7What iOS mobile application can I use?
- 8I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 9Using the Printer Setting Tool (for Mac)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 17Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 18How to identify your Operating System (OS) for Windows or Mac
- 19Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 20How do I install/change the label roll?
- 21I got an error while installing the printer driver. (Linux®)
- 22Where can I find my Brother printer's serial number?
- 23How do I connect the printer and my mobile device via Bluetooth®?
- 24P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 25The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 262-color Printing is not possible.
- 27How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 28How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 29I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 30What is the default User ID and Password for BRAdmin Light or Professional?
- 31How do I uninstall the printer driver?
- 32When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 33Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 34The power button does not light up.
- 35How to open the Devices and Printers window
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37(Video) 2-color Printing is not possible.
- 38Poor print quality when printing on narrow labels. (iPrint&Label)
- 39I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 40How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 41I cannot connect my printer to a Windows 11 computer via USB.
- 42I cannot connect my printer and print via Bluetooth® on macOS 12.
- 43How to print a label using AirPrint (For Mac)
- 44Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 45The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 46How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 47P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 50When I print many continuous labels, part of the label data is printed twice.