FAQs & Troubleshooting
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242 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Where can I find my Brother printer's serial number?
- 3How do I install/change the label roll?
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5How do I transfer label or slip templates?
- 6What Android™ mobile application can I use?
- 7I cannot connect my printer and print via Bluetooth® on macOS 12.
- 8Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10The power button does not light up.
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 13Installing the software
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15Use Remote Update to download files to your printer from an FTP server
- 16(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 17(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 19I got an error while installing the printer driver. (Linux®)
- 20How do I disable broadcasting the printer to AirPrint-compatible devices?
- 21Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 22When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 23Using the Printer Setting Tool (for Mac)
- 24How can I create a barcode label? (iPrint&Label)
- 25Wireless setup: Connect your printer to your computer.
- 26(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 27Installing a CA certificate
- 28(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 29(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32What iOS mobile application can I use?
- 33The paper settings specified from the server computer are not reflected on the client computer.
- 34How do I transfer label templates with P-touch Transfer Express?
- 35How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 36Printing is not possible. (USB connection)
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38What kind of paper can I use for Print Service Plugin?
- 39Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 40How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 41How do I uninstall the printer driver?
- 42(Video) When I print many continuous labels, part of the label data is printed twice.
- 43How to identify your Operating System (OS) for Windows or Mac
- 44I cannot connect my printer to the wireless network with WPS when using WPA3.
- 45I cannot connect my printer to a Windows 11 computer via USB.
- 46Print free-length labels with the set length (Linux®)
- 47How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 48How to print a label using AirPrint (For Mac)
- 49I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 50The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)