FAQs & Troubleshooting
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204 Results
- 1How to print a label using AirPrint (For Mac)
- 2Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 3Where can I download the latest P-touch Editor for Mac?
- 4How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 5When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7Using the Printer Setting Tool (for Mac)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9Can I use the app with my iPad? (iPrint&Label)
- 10How do I install/change the label roll?
- 11What Android™ mobile application can I use?
- 12How to install Brother software on a computer not connected to the Internet
- 13Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 14(Video) When I print many continuous labels, part of the label data is printed twice.
- 15(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 16I cannot connect my printer to a Windows 11 computer via USB.
- 17"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 18What iOS mobile application can I use?
- 19Installing the software
- 20Printing is not possible. (USB connection)
- 21The power button does not light up.
- 22Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 23I cannot print and my printer is identified as an unknown device.
- 24When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 25How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 26(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 27When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 28How do I transfer label or slip templates?
- 29What is the default User ID and Password for BRAdmin Light or Professional?
- 30Printing is not possible. (P-touch Editor5.3 for Mac)
- 31How do I switch to and use the mass storage mode?
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 34I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 36I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 37How can I connect my printer wirelessly?
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39How can I print using Portrait? (iPrint&Label)
- 40Where can I download Brother iPrint&Label? (iPrint&Label)
- 41I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 42P-touch Editor crashes when I open it on my Mac.
- 43What kind of paper can I use for Print Service Plugin?
- 44When I load a DK roll in my printer and turn it on, it feeds two labels instead of one.
- 45How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 46How can I create a barcode label? (iPrint&Label)
- 47Can I change the barcode settings like barocde size? (iPrint&Label)
- 48How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 49How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)