FAQs & Troubleshooting
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156 Results
- 1Using the Printer Setting Tool (for Mac)
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4Where can I download the latest P-touch Editor for Mac?
- 5When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 6Installing the software
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8What Android™ mobile application can I use?
- 9Printing is not possible. (USB connection)
- 10Where can I find my Brother printer's serial number?
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How to identify the printer's firmware version
- 13Poor print quality when printing on narrow labels. (iPrint&Label)
- 14How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 15(Video) Small characters or thin lines are printed faintly.
- 16Small characters or thin lines are printed faintly.
- 17How can I reset the printer?
- 18How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21Can I change the barcode settings like barocde size? (iPrint&Label)
- 22How can I print using Portrait? (iPrint&Label)
- 23The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 24When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 25Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 28The power button does not light up.
- 29"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31How to identify your Operating System (OS) for Windows or Mac
- 32(Video) When I print a long label or many labels continuously, printing suddenly stops.
- 33"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 34I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 35Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 36Uninstalling the printer drivers (Linux®)
- 37How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 38How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 39The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 40How to delete the registry information and files related to the printer driver
- 41How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44Labels are jammed in the machine or are not ejected correctly after printing.
- 45I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 46How to use the Numbering function (P-touch Editor Lite)
- 47(Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 48I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 49Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 50I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)