FAQs & Troubleshooting
![]() |
Popular |
181 Results
- 1"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 2How do I transfer label or slip templates?
- 3How do I clean my QL machine?
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 6Where can I download the latest P-touch Editor for Mac?
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9When I try to print a label, it comes out blank. (for Mac)
- 10How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 11I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13How do I transfer label templates with P-touch Transfer Express?
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15The paper settings specified from the server computer are not reflected on the client computer.
- 16How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 17The driver downloaded from the website cannot be installed.
- 18Printing is not possible. (USB connection)
- 19The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 20I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 21How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 22How to install the printer driver for serial interface
- 23(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24Printing is not possible. (P-touch Editor5.3 for Mac)
- 25I have an occasional printing problem.
- 26I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 27The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 28(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 29P-touch Editor crashes when I open it on my Mac.
- 30I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 31Installing the LPR driver and CUPS wrapper driver (Linux®)
- 32Where can I find my Brother printer's serial number?
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 37How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 38I cannot discover the product with the configuration utility.
- 39Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 40I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 41Are there any drivers available for FreeBSD? (Linux®)
- 42How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 43How to identify your Operating System (OS) for Windows or Mac
- 44What is the Label List? (P-touch Editor 5.x for Windows)
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46Can multiple P-touch printers be connected to PS-9000?
- 47How do I print labels with higher quality? (P-touch Editor 3.2 for Mac)
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50I cannot print from the printer in a network-shared environment.