FAQs & Troubleshooting
![]() |
Popular |
114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7What driver package format is supported by my Linux distribution?
- 8Install the Brother Mobile Connect application (for mobile device)
- 9(Video) Paper is Jammed in the MP tray
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Use Universal Print (Windows)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14(Video) Set up your Brother machine
- 15Discover the MAC address of the Brother network card
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The printer status is Offline or Paused.
- 20Check the remaining ink or toner level (Linux)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 23Protect your Brother machine against unauthorised access over the network
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Self-Diagnostic
- 26Install the Mailbox.
- 27Lines across the page
- 28What is the recommended paper?
- 29My Brother machine has no power.
- 30What is the default password for my Brother machine?
- 31I cannot print full-page photos or images using Email Print.
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot print using my Brother machine on a wired network (Windows/macOS)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37Delete print jobs from the print queue.
- 38Cannot Print ##
- 392-sided Disable or 2-sided Disabled
- 40Poor fixing
- 41Out of Memory
- 42Toner specks
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Install the optional lower tray
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46To install the printer driver easily using a tool. (Linux)
- 47Wrong Toner or Wrong Toner Cartridge
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Media Type Mismatch or Media Mismatch