FAQs & Troubleshooting
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112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7Use Universal Print (Windows)
- 8Install the Brother Mobile Connect application (for mobile device)
- 9Self-Diagnostic
- 10(Video) Paper is Jammed in the MP tray
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14What is the default password for my Brother machine?
- 15What driver package format is supported by my Linux distribution?
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Discover the MAC address of the Brother network card
- 18Wrong Toner or Wrong Toner Cartridge
- 19(Video) Set up your Brother machine
- 20No Toner
- 21Toner Low or Prepare New Toner Cartridge
- 22The printer status is Offline or Paused.
- 23After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 24Media Type Mismatch or Media Mismatch
- 25Cannot Print ##
- 262-sided Disable or 2-sided Disabled
- 27Cannot Detect
- 28Drum !
- 29Out of Memory
- 30Drum End Soon
- 31I cannot print full-page photos or images using Email Print.
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Delete print jobs from the print queue.
- 37How to identify your Operating System (OS).
- 38What is the default password for my BRAdmin or Web Based Management?
- 39Toner specks
- 40Lines across the page
- 41The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 42Uninstall the Brother Software and Drivers (Windows)
- 43Add your Brother machine with AirPrint (macOS)
- 44Check the remaining ink or toner level (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I cannot print using my Brother machine on a wired network (Windows/macOS)
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Enable the Brother machine's network interface.
- 50Protect your Brother machine against unauthorised access over the network