FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Set up your Brother machine
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Drum !
- 5(Video) Paper is Jammed inside the Machine
- 6Protect your Brother machine against unauthorised access over the network
- 7Self-Diagnostic
- 8Toner specks
- 9(Video) Paper is Jammed in the Back of the Machine
- 10(Video) Paper is Jammed in the Paper Tray
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14The printer status is Offline or Paused.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16(Video) Paper is Jammed in the MP tray
- 17Cannot Print ##
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 202-sided Disable or 2-sided Disabled
- 21What is the recommended paper?
- 22Add your Brother machine with AirPrint (macOS)
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24Use Universal Print (Windows)
- 25What is the difference between the toner cartridge and the drum unit?
- 26No Toner
- 27Toner Low or Prepare New Toner Cartridge
- 28Poor fixing
- 29Lines across the page
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31I cannot print full-page photos or images using Email Print.
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Wrong Toner or Wrong Toner Cartridge
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Cannot Detect
- 39What is the default password for my BRAdmin or Web Based Management?
- 40Out of Memory
- 41Install the optional lower tray
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44Uninstall the Brother Software and Drivers (Windows)
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 50Media Type Mismatch or Media Mismatch