FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Set up your Brother machine
- 6Cannot print after a Windows 10 update (June 2020)
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8The printer status is Offline or Paused.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Condensation
- 11Correct the Color Printing
- 12(Video) Paper is Jammed in the Paper Tray
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Discover the MAC address of the Brother network card
- 16Adjust color settings by using the custom setting in the printer driver (Windows only)
- 17No Paper T1
- 18Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 19What is the default password for my Brother machine?
- 20Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 21I cannot print full-page photos or images using Email Print.
- 22What driver package format is supported by my Linux distribution?
- 23Check the remaining ink or toner level (Linux)
- 24The downloaded driver's name is different from my machine's name. (Linux)
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Media Mismatch
- 28Protect your Brother machine against unauthorised access over the network
- 29Drum !
- 30Cooling Down
- 31Out of Memory
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33Can I send a print job to multiple machine email addresses using Email Print?
- 34Control Printer Driver settings (only available for Windows)
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 37Where can I find my Brother machine's serial number?
- 38Horizontal coloured lines appear on the page
- 39I cannot connect my machine to a Windows 11 computer via USB.
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44Wrong Toner Cartridge
- 45I cannot print on a wireless (Wi-Fi) network (Mac)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47How to identify your Operating System (OS).
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49Toner Error
- 50Cannot Print ##