FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Load an Envelope (Manual Feed Slot)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8(Video) Paper is Jammed in the Output Paper Tray
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10(Video) Set up your Brother machine
- 11How to identify your Operating System (OS).
- 122-sided Disable or 2-sided Disabled
- 13What is the default password for my BRAdmin or Web Based Management?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Drum End Soon
- 16(Video) Paper is Jammed in the Back of the Machine
- 17Set up your Brother machine on a wireless network (Windows/macOS)
- 18Toner Ended
- 19I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20The printer status is Offline or Paused.
- 21Wrong Toner or Wrong Toner Cartridge
- 22Media Mismatch
- 23Enable the Brother machine's network interface.
- 24Cartridge Error
- 25Out of Memory
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28Add your Brother machine with AirPrint (macOS)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I cannot print using my Brother machine on a wired network (Windows/macOS)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34What is Toner Continue Mode?
- 35No Toner
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 37Size Error DX
- 38Manual Feed
- 39Drum !
- 40What is the recommended paper?
- 41Update the Driver or Firmware for your Brother machine
- 42Black lines down the page
- 43A security warning appears when accessing Web Based Management via HTTPS.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47I cannot print on a wireless (Wi-Fi) network (Windows)
- 48After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49Protect your Brother machine against unauthorised access over the network
- 50Discover the MAC address of the Brother network card