FAQs & Troubleshooting
![]() |
Popular |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Load an Envelope (Manual Feed Slot)
- 2(Video) Paper is Jammed inside the Machine
- 3Manual Feed
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6(Video) Set up your Brother machine
- 7How to identify your Operating System (OS).
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9Set up your Brother machine on a wireless network (Windows/macOS)
- 10I cannot print on a wireless (Wi-Fi) network (Mac)
- 11Cannot Print ##
- 12Self-Diagnostic
- 13No Toner
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Install the Brother Mobile Connect application (for mobile device)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18(Video) Paper is Jammed in the Paper Tray
- 19What is the default password for my Brother machine?
- 20Media Mismatch
- 21Enable the Brother machine's network interface.
- 22I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 23Change the printer driver settings (Windows)
- 242-sided Disable or 2-sided Disabled
- 25Toner Ended
- 26Ghosting images
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29(Video) Paper is Jammed in the Output Paper Tray
- 30Control Printer Driver settings (only available for Windows)
- 31Check the firmware version.
- 32Protect your Brother machine against unauthorised access over the network
- 33"Offline" appears on the Status Monitor. (Windows)
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35What is the difference between the toner cartridge and the drum unit?
- 36Important points you need to confirm before configuring your Brother machine for a wireless network.
- 37Supported models of Universal Printer Driver for PCL
- 38Drum End Soon
- 39(Video) Paper is Jammed in the Back of the Machine
- 40When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Can I send a print job to multiple machine email addresses using Email Print?
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Open the Status Monitor (Windows)
- 45The printer status is Offline or Paused.
- 46Poor fixing
- 47In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48Toner specks
- 49Paper is Jammed inside the Machine *
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)