FAQs & Troubleshooting
Latest |
215 Results
- 103/29/2024(Video) Cannot Detect
- 202/29/2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 302/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 402/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 501/10/2024What is the default password for my Brother machine?
- 601/04/2024(Video) Unpack your Brother machine and install the toner cartridge
- 701/04/2024(Video) Load A4/Letter paper
- 801/04/2024(Video) Connect the cord
- 901/04/2024(Video) Load an Envelope (Manual Feed Slot)
- 1001/04/2024(Video) Replace the Toner Cartridge
- 1110/02/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 1208/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1307/26/2023Media Type Mismatch or Media Mismatch
- 1407/20/2023Check the firmware version.
- 1506/29/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 1606/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1706/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1806/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1906/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2006/01/2023Print both sides of paper or a booklet automatically
- 2106/01/2023Add your Brother machine with AirPrint (macOS)
- 2206/01/2023Delete print jobs from the print queue.
- 2305/16/2023I cannot print from my computer via USB.
- 2404/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2504/11/2023(Video) Paper is Jammed in the 2-sided Tray
- 2604/11/2023(Video) Paper is Jammed in the Back of the Machine
- 2704/11/2023(Video) Paper is Jammed inside the Machine
- 2804/11/2023(Video) Paper is Jammed in the Paper Tray
- 2904/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3004/03/2023Change machine settings from your computer.
- 3103/27/2023"Offline" appears on the Status Monitor.
- 3203/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3303/27/2023Change the printer driver settings (Windows/macOS)
- 3403/27/2023The printer status is Offline or Paused.
- 3502/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 3602/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3702/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3812/19/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3912/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4012/19/2022Cannot Detect
- 4112/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4212/19/2022Toner Low or Prepare New Toner Cartridge
- 4312/13/2022Open the Status Monitor
- 4412/13/2022How to identify your Operating System (OS).
- 4511/24/2022Create a Certificate Signing Request (CSR)
- 4611/24/2022Import a Certificate and Private Key
- 4711/15/2022Export the Certificate and Private Key
- 4810/25/2022Print Documents Securely Using SSL/TLS
- 4910/24/2022Install a Certificate on Your Brother Machine
- 5010/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?