FAQs & Troubleshooting
![]() |
Latest |
224 Results
- 106/13/2025Size Error DX or Size Error 2-sided
- 206/02/2025(Video) After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 306/02/2025(Video) Print the WLAN Report
- 406/02/2025(Video) I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 506/02/2025(Video) Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 606/02/2025(Video) I cannot find some option in the Printing preferences. (For Windows)
- 706/02/2025(Video) Add your Brother machine with AirPrint (macOS)
- 804/30/2025I cannot set up my machine using Brother Mobile Connect app. (Android™)
- 904/16/2025Brother iPrint&Scan cannot find my Brother machine (macOS)
- 1004/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 1104/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1204/16/2025Set up your Brother machine on a wireless network.
- 1304/16/2025I cannot print from my computer via USB.
- 1403/11/2025What is the default password for my Brother machine?
- 1503/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 1602/19/2025My Brother machine is unresponsive.
- 1702/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1801/07/2025Faint
- 1912/13/2024How to identify your Operating System (OS).
- 2010/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2110/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 2205/28/2024Toner Low or Prepare New Toner Cartridge
- 2305/28/2024Drum End Soon
- 2405/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 2503/29/2024(Video) Cannot Detect
- 2602/29/2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2702/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 2801/04/2024(Video) Unpack your Brother machine and install the toner cartridge
- 2901/04/2024(Video) Load A4/Letter paper
- 3001/04/2024(Video) Connect the cord
- 3101/04/2024(Video) Load an Envelope (Manual Feed Slot)
- 3201/04/2024(Video) Replace the Toner Cartridge
- 3310/02/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 3408/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3507/26/2023Media Type Mismatch or Media Mismatch
- 3607/20/2023Check the firmware version.
- 3706/29/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 3806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 3906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4206/01/2023Print both sides of paper or a booklet automatically
- 4306/01/2023Add your Brother machine with AirPrint (macOS)
- 4406/01/2023Delete print jobs from the print queue.
- 4504/11/2023(Video) Paper is Jammed in the 2-sided Tray
- 4604/11/2023(Video) Paper is Jammed in the Back of the Machine
- 4704/11/2023(Video) Paper is Jammed inside the Machine
- 4804/11/2023(Video) Paper is Jammed in the Paper Tray
- 4904/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5004/03/2023Change machine settings from your computer.