FAQs & Troubleshooting
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216 Results
- 1Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2Replace Drum
- 3(Video) Replace the Toner Cartridge
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5What is Brother iPrint&Scan?
- 6(Video) Paper is Jammed in the Paper Tray
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9(Video) Load A4/Letter paper
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11How to identify your Operating System (OS).
- 12(Video) Paper is Jammed in the Back of the Machine
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16Set up your Brother machine on a wireless network.
- 17Reset the Drum Counter
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21(Video) Paper is Jammed in the 2-sided Tray
- 22Reduce Printing Noise
- 23Size mismatch
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25(Video) Unpack your Brother machine and install the toner cartridge
- 26(Video) Connect the cord
- 27I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 28The printer status is Offline or Paused.
- 29(Video) Cannot Detect
- 30I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 31What is the default password for my Brother machine?
- 32(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 33Disable the APIPA protocol.
- 34Add your Brother machine with AirPrint (macOS)
- 35(Video) Update the Driver or Firmware for your Brother machine
- 36Send an Email Securely Using SSL/TLS
- 37Media Type Mismatch or Media Mismatch
- 38What kind of envelopes and labels are recommended for printing?
- 39Enable the Brother machine's network interface.
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41Protect your Brother machine against unauthorised access over the network
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Discover the MAC address of the Brother network card
- 44I cannot print from my computer via USB.
- 45Self-Diagnostic
- 46Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 47Clean the Drum Unit Using Drum Dot Print
- 48Size Error DX or Size Error 2-sided
- 49Manual Feed
- 50Wrinkles or creases