FAQs & Troubleshooting
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172 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3(Video) Load paper
- 4Set up your Brother machine on a wireless network
- 5Clear paper jams.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What is Brother iPrint&Scan?
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9The printer status is Offline or Paused.
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11What is AirPrint?
- 12How to identify your Operating System (OS).
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14(Video) Connect the power cord
- 15Jam Rear
- 16Jam Inside (With Video Instructions)
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 20What is the recommended paper?
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Can I print from or scan to Android™ Smartphone?
- 24Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 25Turn the Toner Save Mode on or off.
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Manual Feed
- 28Jam Tray (1)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print on a wireless (Wi-Fi) network (Windows)
- 32What kind of envelopes and labels are recommended for printing?
- 33(Video) Unpack your Brother machine
- 34(Video) Load an Envelope (Manual Feed Slot)
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36Change the printer driver settings (Windows/macOS)
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 38Drum !
- 39Toner specks
- 40Jam 2-sided
- 41Curled or wavy
- 42Faint
- 43Clean the drum unit
- 44My Brother machine has no power.
- 45All black
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47What driver package format is supported by my Linux distribution?
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 50Set up a Brother machine and your mobile device on a wireless network