FAQs & Troubleshooting
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162 Results
- 1(Video) Load paper
- 2(Video) Set up your Brother machine
- 3Load paper in the paper tray
- 4Jam Inside (With Video Instructions)
- 5(Video) Connect the power cord
- 6Jam Tray (1)
- 7(Video) Replace Toner
- 8(Video) Unpack your Brother machine
- 9I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 10Replace Drum
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Jam Rear
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19What is Brother iPrint&Scan?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Can I print from or scan to Android™ Smartphone?
- 22Turn the Toner Save Mode on or off.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26My Brother machine could not be found over the network when I installed drivers on my PC.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30The printer status is Offline or Paused.
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32Manual Feed
- 33Jam 2-sided
- 34Protect your Brother machine against unauthorised access over the network
- 35TONER ENDED
- 36Print both sides of paper or a booklet automatically
- 37I cannot find some options in the Print dialog box (macOS 11 or later)
- 38Cannot print after a Windows 10 update (June 2020)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40What kind of envelopes and labels are recommended for printing?
- 41Change the printer driver settings (Windows/macOS)
- 42Drum End Soon
- 43Wrinkles or creases
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45What can happen if the wrong paper is used in your machine.
- 46Change the sleep time setting
- 47Add your Brother machine with AirPrint (macOS)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?