FAQs & Troubleshooting
![]() |
Popular |
132 Results
- 1The printer status is Offline or Paused.
- 2How can I know how many pages the printer has printed?
- 3What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 4How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 5What is the recommended paper?
- 6How do I replace the Feed Roller?
- 7How do I install the Offset Catch Tray?
- 8What can happen if the wrong paper is used in your machine.
- 9How do I clear paper jams?
- 10"JAM D" error appears on the LCD. What should I do?
- 11"JAM A1 to A4" error appears on the LCD. What should I do?
- 12What is a "Generic PCL Driver"?
- 13"JAM B" error appears on the LCD. What should I do?
- 14Change the language displayed on my Brother machine's LCD.
- 15What is the printable area per page?
- 16I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 17What is the best printer driver to use-the PCL or BR-Script driver?
- 18I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 19Replace the toner cartridge.
- 20Cannot print after a Windows 10 update (June 2020)
- 21Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 22I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 23The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 24I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 25I cannot print from my computer via network. (For Macintosh)
- 26I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 27Uninstall the drivers. (Mac OS X 10.5)
- 28Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 29How do I install the Duplex Unit?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31How do I lock the control panel settings?
- 32The printed letters are slanted, positioned incorrectly.
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35Windows 10 Support Information
- 36Open the Control Panel (For Windows)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 41I cannot use the "Modules Update" button on Web BRAdmin.
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 44I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 45I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 46The printer has power problems. What should I do?
- 47How do I change the print server password?
- 48Partial blanks appear.
- 49Shadows appear around areas of dense black printing.
- 50Nothing is printed on the page.