FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2"JAM B" error appears on the LCD. What should I do?
- 3What is the BRAdmin Professional software used for?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How can I know how many pages the printer has printed?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Change the printer driver settings (Windows/macOS)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9"JAM A1 to A4" error appears on the LCD. What should I do?
- 10"JAM D" error appears on the LCD. What should I do?
- 11I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 12What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 16"JAM E" error appears on the LCD. What should I do?
- 17"JAM C" error appears on the LCD. What should I do?
- 18How do I install the Offset Catch Tray?
- 19The printed letters are slanted, positioned incorrectly.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 23The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 24What is a "Generic PCL Driver"?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26Can I print from DOS applications?
- 27What is the printable area per page?
- 28How do I change the print server password?
- 29How can I activate/deactivate the Toner Save Mode?
- 30The image is ghosted.
- 31How can I install the Web BRAdmin on Windows Server 2003?
- 32Change the language displayed on my Brother machine's LCD.
- 33What driver package format is supported by my Linux distribution?
- 34Cannot print after a Windows 10 update (June 2020)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36What is the Network Shared printing?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 39When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41How do I replace the Feed Roller?
- 42How do I install the Duplex Unit?
- 43How do I install the CompactFlash Card?
- 44How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 45How do I lock the control panel settings?
- 46How do I install the Optional Tray Unit?
- 47What is the recommended paper?
- 48Can I buy any MICR toner?
- 49Replace the toner cartridge.
- 50How do I clear paper jams?