FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4How do I install the Offset Catch Tray?
- 5How do I install the Duplex Unit?
- 6What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 7When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9How to identify your Operating System (OS).
- 10What is the printable area per page?
- 11How do I install additional memory?
- 12Can I print from or scan to Android™ Smartphone?
- 13I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 14What is a "Generic PCL Driver"?
- 15"JAM B" error appears on the LCD. What should I do?
- 16What can happen if the wrong paper is used in your machine.
- 17How do I install the Optional Tray Unit?
- 18What is the recommended paper?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21What driver package format is supported by my Linux distribution?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23"JAM D" error appears on the LCD. What should I do?
- 24"JAM C" error appears on the LCD. What should I do?
- 25"JAM A1 to A4" error appears on the LCD. What should I do?
- 26How do I install the CompactFlash Card?
- 27What is the BRAdmin Professional software used for?
- 28How can I print envelopes?
- 29The paper is creased.
- 30Change the language displayed on my Brother machine's LCD.
- 31Change the printer driver settings (Windows/macOS)
- 32What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 33Can I print from DOS applications?
- 34"JAM E" error appears on the LCD. What should I do?
- 35What is the life of the consumables?
- 36I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 37How can I activate/deactivate the Toner Save Mode?
- 38The printed letters are slanted, positioned incorrectly.
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 41The printer has power problems. What should I do?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45Delete print jobs from the print queue.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)