FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6What is the printable area per page?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Change the printer driver settings (Windows/macOS)
- 9When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 10How do I install the Optional Tray Unit?
- 11What is the recommended paper?
- 12Delete print jobs from the print queue.
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Cannot print after a Windows 10 update (June 2020)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17"JAM C" error appears on the LCD. What should I do?
- 18How do I replace the Fuser Unit & Transfer Roll Cartridge?
- 19What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 20I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 21What is the BRAdmin Professional software used for?
- 22How can I print envelopes?
- 23Can I print from DOS applications?
- 24What is the life of the consumables?
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28"JAM D" error appears on the LCD. What should I do?
- 29"JAM B" error appears on the LCD. What should I do?
- 30I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 31What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 32I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 33Change the language displayed on my Brother machine's LCD.
- 34I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36How to identify your Operating System (OS).
- 37I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39What is a "Generic PCL Driver"?
- 40What kind of memory can I use?
- 41How do I install the Offset Catch Tray?
- 42How do I install the Duplex Unit?
- 43Can I buy any MICR toner?
- 44How can I activate/deactivate the Toner Save Mode?
- 45The printed letters are slanted, positioned incorrectly.
- 46The paper is creased.
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Uninstall printer drivers (Linux)
- 49Open the Control Panel (For Windows)
- 50What is the Network Shared printing?