FAQs & Troubleshooting
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167 Results
- 1What is a total paper input capacity of the HL-7000 series printers?
- 2How do I monitor the status of the printer?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Printer does not recognize the HDD/Compact Flash.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6What kind of paper can I use?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8How do I print a network configuration page?
- 9Delete print jobs from the print queue.
- 10Change the printer driver settings (Windows/macOS)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12What kind of USB cable should I use?
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14Cannot print after a Windows 10 update (June 2020)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Can I print from or scan to Android™ Smartphone?
- 17The printer status is Offline or Paused.
- 18The paper is skewed when it's printed.
- 19What is the protocol specification of the NC-4100h Type 2 print server?
- 20I cannot print from Mac OS X.
- 21Can my printer work on a SAP system?
- 22Printouts have wrinkles or creases.
- 23What can happen if the wrong paper is used in your machine.
- 24When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26All print jobs are aborted and nothing is printed. (Linux)
- 27How do I upgrade the firmware of my Brother print server?
- 28How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 29Using the PING command to troubleshoot problems.
- 30I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 32Uninstall the printer drivers (For Windows)
- 33Paper size settings are unavailable when I print from OpenOffice (Linux)
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Print command (LPR) (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Windows 10 Support Information
- 39Open the Control Panel (For Windows)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41How to identify your Operating System (OS).
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43What is the Network Shared printing?
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 49I updated the Web BRAdmin and cannot enable the logging function.
- 50How can I install the necessary driver on a Windows®2000 system using the USB interface?