FAQs & Troubleshooting
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181 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What kind of paper can I use?
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 6Drum End Soon
- 7Printouts (envelopes) have creases.
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9Use the Universal Printer Driver for PCL
- 10Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 11Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The printer status is Offline or Paused.
- 15"JAM REAR" error appears on the LCD. What should I do?
- 16What kind of memory can I use?
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18How do I install the Optional Tray Unit?
- 19What is the recommended paper?
- 20Print on labels and envelopes from the MP tray.
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Cannot print after a Windows 10 update (June 2020)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26What is Brother iPrint&Scan?
- 27Can I use AirPrint with my Brother machine?
- 28I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30What is the Network Shared printing?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 33"JAM DUPLEX" error appears on the LCD. What should I do?
- 34"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 35"JAM MP TRAY" error appears on the LCD. What should I do?
- 36Printouts have a curl or wave.
- 37Printouts have wrinkles or creases.
- 38What can happen if the wrong paper is used in your machine.
- 39What is the BRAdmin Professional software used for?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.