FAQs & Troubleshooting
![]() |
Popular |
135 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I print a Test page?
- 3The printer prints unexpectedly or it prints garbage.
- 4Printouts have wrinkles or creases.
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6How do I install additional memory?
- 7Print on labels and envelopes from the MP tray.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 10Printouts (envelopes) have creases.
- 11My Brother machine misfeeds paper.
- 12Check the firmware version.
- 13Delete print jobs from the print queue.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19The paper is skewed when it's printed.
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 22Printouts have a curl or wave.
- 23What do the LED indications mean?
- 24How do I use the "Booklet Printing" feature?
- 25What can happen if the wrong paper is used in your machine.
- 26What are the expected yields of the consumables?
- 27How do I install the Optional Tray Unit?
- 28What is the recommended paper?
- 29Replace the toner cartridge
- 30The printed letters are slanted, positioned incorrectly.
- 31White spots appear in areas of dense black printing.
- 32Vertical black lines appear on the printout.
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34Memory full
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36White lines appear across the page.
- 37Replace the drum unit.
- 38How do I clear paper jams?
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40"Offline" appears on the Status Monitor.
- 41Open the Status Monitor
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44How to identify your Operating System (OS).
- 45Can I print from or scan to Android™ Smartphone?
- 46I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 47The printer status is Offline or Paused.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 49Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)