FAQs & Troubleshooting
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169 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2Use the Universal Printer Driver for PCL
- 3The printer prints unexpectedly or it prints garbage.
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print a Printer Settings page.
- 8Can I buy any MICR toner?
- 9Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 10What are the expected yields of the consumables?
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12The downloaded driver's name is different from my machine's name. (Linux)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14What is Brother iPrint&Scan?
- 15How to identify your Operating System (OS).
- 16The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 17How do I install the Optional Tray Unit?
- 18Print on both sides of the paper.
- 19How do I install additional memory?
- 20I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23The printer status is Offline or Paused.
- 24Paper size settings are unavailable when I print from OpenOffice (Linux)
- 25The driver installation finished successfully but I cannot print. (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Delete print jobs from the print queue.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34What kind of paper can I use?
- 35How can I clean the inside of the printer?
- 36White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 37Can I print from DOS applications?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39Print the Network Configuration List.
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Discover the MAC address of the Brother network card
- 44Can I print from or scan to Android™ Smartphone?
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 47I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 48How do I print a Test page?
- 49The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 50Black toner marks appear across the page.