FAQs & Troubleshooting
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124 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What kind of paper can I use?
- 4Print on both sides of the paper.
- 5Cannot print after a Windows 10 update (June 2020)
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7The printer status is Offline or Paused.
- 8The paper is skewed when it's printed.
- 9How can I change the printer settings?
- 10The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 11The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Printouts have a curl or wave.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15How to identify your Operating System (OS).
- 16I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19What kind of memory can I use?
- 20The printed letters are slanted, positioned incorrectly.
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22Printouts have toner specks.
- 23Printouts have wrinkles or creases.
- 24White lines appear across the page.
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26What can happen if the wrong paper is used in your machine.
- 27How do I install the Optional Tray Unit?
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 30Check the firmware version.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32I cannot print from my computer via USB.
- 33When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 34My Brother machine misfeeds paper.
- 35White lines appears down the page.
- 36Replace the toner cartridge
- 37How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 38What driver package format is supported by my Linux distribution?
- 39When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 40What is the Network Shared printing?
- 41Can I print from or scan to Android™ Smartphone?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 44In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 45The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 46I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 47Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 48How do I print a list of the internal fonts?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Printouts (envelopes) have creases.