FAQs & Troubleshooting
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131 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Does NC-2200w work with Windows Vista?
- 3When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 4What is UPnP and SSDP?
- 5What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 6How do I install additional memory?
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9Cannot print after a Windows 10 update (June 2020)
- 10I want to print using CUPS while keeping SELinux enabled. (Linux)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Change the printer driver settings (Windows/macOS)
- 13The printer status is Offline or Paused.
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 16Printouts (envelopes) have creases.
- 17Printouts have wrinkles or creases.
- 18Can I print from DOS applications?
- 19Printouts are with gray background.
- 20How do I factory reset the print server?
- 21What is the printable area per page?
- 22What is the BRAdmin Professional software used for?
- 23How do I change the print server password?
- 24The printed letters are slanted, positioned incorrectly.
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28I cannot use the "Modules Update" button on Web BRAdmin.
- 29Printouts have toner specks.
- 30I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 31What do the LED indications mean?
- 32How do I clear paper jams?
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34All print jobs are aborted and nothing is printed. (Linux)
- 35I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38Windows 10 Support Information
- 39Delete print jobs from the print queue.
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41How to identify your Operating System (OS).
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44What is the Network Shared printing?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 47I cannot print from my computer via network. (For Windows)
- 48Functions supported in the Windows 7 built-in drivers
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.