FAQs & Troubleshooting
![]() |
Popular |
126 Results
- 1How can I print envelopes?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What kind of consumables or options does this printer use?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Cannot print after a Windows 10 update (June 2020)
- 6The printer stopped receiving data half way through the print job. What should I do?
- 7The print quality is not good when using the 2-sided(duplex) printing function.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11Delete print jobs from the print queue.
- 12The paper is creased.
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14Change the printer driver settings (Windows/macOS)
- 15What kind of memory can I use?
- 16"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 17How do I load A5 paper?
- 18What is the life of the consumables?
- 19I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 20How do I install the Optional Tray Module?
- 21What is the recommended paper?
- 22I am using the Windows driver. How can I change or save the 2-sided(Duplex) Print setting?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 25The printed letters are slanted, positioned incorrectly.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28What can happen if the wrong paper is used in your machine.
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30When trying to print from Mac OS® X the print queue is stopped.
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32What is the printable area per page?
- 33What is the BRAdmin Professional software used for?
- 34How do I install additional memory?
- 35"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 36How can I activate/deactivate the Toner Save Mode?
- 37I cannot print from my computer via USB.
- 38I updated the Web BRAdmin and cannot enable the logging function.
- 39I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 40Shadows appear around areas of dense black printing.
- 41What is the difference between the toner cartridge and the drum unit?
- 42Can I print from or scan to Android™ Smartphone?
- 43The printer status is Offline or Paused.
- 44I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46I cannot use the "Modules Update" button on Web BRAdmin.
- 47How do I perform a factory reset?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49How do I cancel print jobs using the printer control panel?
- 50I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?