FAQs & Troubleshooting
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206 Results
- 1Replace Belt
- 2Load paper in the paper tray
- 3Adjust color settings by using the custom setting in the printer driver
- 4Jam Duplex
- 5The printer status is Offline or Paused.
- 6Jam Tray 1 / Jam Tray 2
- 7Print both sides of paper or a booklet automatically
- 8I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 9Turn the Toner Save Mode on or off.
- 10How to identify your Operating System (OS).
- 11Can I print from DOS applications?
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Jam Inside
- 15Replace Drum
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Delete print jobs from the print queue.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20I cannot print from my computer via USB.
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22"Offline" appears on the Status Monitor.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Can I use AirPrint with my Brother machine?
- 28The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Toner Error
- 31Size Error
- 32Replace PF Kit xx
- 33Drum Stop
- 34Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 35Carry out calibration to improve the color density
- 36I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 37Clean the drum unit
- 38Jam MP Tray
- 39What is the printable area per page?
- 40Install the optional lower tray
- 41What is the BRAdmin Professional software used for?
- 42Use the Network Connection Repair Tool (Windows)
- 43How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45What driver package format is supported by my Linux distribution?
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Open the Control Panel (For Windows)
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.