FAQs & Troubleshooting
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169 Results
- 1How do I use the "Print to file" feature?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What driver package format is supported by my Linux distribution?
- 4I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 5"JAM INSIDE" error appears on the LCD. What should I do?
- 6How do I install additional memory?
- 7Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 8When I print directly from the USB flash drive only an error page prints. What can I do?
- 9What are supported file formats for the direct print feature?
- 10When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 11Is my Brother machine compatible with Windows Vista?
- 12Printouts have a curl or wave.
- 13Replace the drum unit.
- 14How to identify your Operating System (OS).
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16Adjust color settings by using the custom setting in the printer driver
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 19How do I improve the color density? (Print Calibration)
- 20The printer prints unexpectedly or it prints garbage.
- 21"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 22How do I improve the gray color when printing a monochrome document in Color Mode?
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25Can I use AirPrint with my Brother machine?
- 26The paper is skewed when it's printed.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 28When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 29How do I replace the Belt Unit?
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31"JAM MP TRAY" error appears on the LCD. What should I do?
- 32What kind of memory can I use?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35Uninstall the printer drivers (For Windows)
- 36I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 37I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 38The printer status is Offline or Paused.
- 39The error message "Print Unable 72" appears on the LCD. What should I do?
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41My Brother machine misfeeds paper.
- 42Print a Printer Settings page
- 43How do I print a Test page?
- 44White lines or bands or ribbing across the page.
- 45Replace the drum unit.
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47To install the printer driver easily using a tool. (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Protect your Brother machine against unauthorised access over the network
- 50Delete print jobs from the print queue.