FAQs & Troubleshooting
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145 Results
- 1How can I print on transparency sheets?
- 2How do I load A5 paper?
- 3The printer stopped receiving data halfway through the print job. What should I do?
- 4Print on custom-size (Long) paper.
- 5I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 6What are the suitable types of paper for this printer?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Delete print jobs from the print queue.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10How to identify your Operating System (OS).
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12Change the printer driver settings (Windows/macOS)
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14How can I change the IP address?
- 15I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17Discover the MAC address of the Brother network card
- 18I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 19The printer status is Offline or Paused.
- 20Printing Watermarks from a Windows PC
- 21How can I set an IP Address / Subnet Mask / Gateway Address?
- 22How can I use the BRAdmin Professional Software to View and change printer information?
- 23Selecting the best possible print quality from a Macintosh® PC
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25What kind of consumables or options does this printer use?
- 26How do I clean the Density Sensor?
- 27How do I change the print server password?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Open the Control Panel (For Windows)
- 30Verify the Brother machine connected to the Wired Network (For Macintosh)
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 33What are the difference between PCL Driver and PS(PostScript) Driver?
- 34What are the unsuitable types of paper to use on this printer?
- 35What do LCD messages on Display (Error Messages) mean?
- 36Can I print from DOS applications?
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38How do I factory reset the print server?
- 39The printer stopped receiving data half way through the print job. What should I do?
- 40The printer has power problems. What should I do?
- 41Can I buy any MICR toner?
- 42Print on both sides of the paper.
- 43Replace the toner cartridge.
- 44How do I clear the paper jams around the fuser unit?
- 45How do I adjust the color registration?
- 46Verify the Brother machine connected to the Wired Network (For Windows)
- 47What is the difference between the toner cartridge and the drum unit?
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49I cannot print from my computer via USB.
- 50I cannot print from my computer via network. (For Windows)
