FAQs & Troubleshooting
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156 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2What are the difference between PCL Driver and PS(PostScript) Driver?
- 3I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 4Delete print jobs from the print queue.
- 5Can I print using the IPP protocol on Windows XP?
- 6How can I print on transparency sheets?
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8What are the suitable types of paper for this printer?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10The printer status is Offline or Paused.
- 11Can I print using the IPP protocol on Windows 2000 systems?
- 12Can I print using the IPP protocol on Windows 95/98/Me systems?
- 13What is the printable area per page?
- 14My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 15The paper is creased.
- 16Cannot print after a Windows 10 update (June 2020)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Print on custom-size (Long) paper.
- 23The printer stopped receiving data halfway through the print job. What should I do?
- 24Can I print from DOS applications?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26What is the life of the consumables?
- 27Ink smears when rubbed.
- 28Printouts are faded.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Change color mode settings within the driver.
- 31I cannot print from Mac OS X.
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34The machine does not print anything.
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37How do I cancel print jobs using the printer control panel?
- 38"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 39I was using A5 size paper, but no I want to change it to another size. How should I do?
- 40How do I load A5 paper?
- 41The printed letters are slanted, positioned incorrectly.
- 42White spots appear in areas of dense black printing.
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44How do I enable/disable the printer power save mode setting?
- 45How do I clear the paper jams around the fuser unit?
- 46Dirty spots are printed.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Open the Control Panel (For Windows)
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50What is the Network Shared printing?