FAQs & Troubleshooting
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181 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot (video instructions available)
- 3Jam Rear
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Replace Drum
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Can I print from or scan to Android™ Smartphone?
- 8Replace WT (waste toner) Box
- 9Replace Toner
- 10Carry out calibration to improve the color density
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Jam 2-sided
- 13Jam Inside
- 14Jam Tray 1
- 15Load paper in the paper tray
- 16Replace Belt unit
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Print on envelopes, labels or thick paper from the Manual feed slot
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Toner Low
- 23Clean the corona wire (video instructions available)
- 24Calibrate or Calibration Failed or Calibration.
- 25Drum Error (Drum!)
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27The printer status is Offline or Paused.
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Print both sides of paper or a booklet automatically
- 31What is the recommended paper?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Enable the Brother machine's network interface.
- 35What is Brother iPrint&Scan?
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 38Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 39What is AirPrint?
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45WT Box End Soon
- 46Toner scatter or toner stain
- 47What can happen if the wrong paper is used in your machine.
- 48Adjust the Brother machine's Sleep Time setting
- 49Turn the Toner Save Mode on or off.
- 50Delete print jobs from the print queue.