FAQs & Troubleshooting
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162 Results
- 1Print a Test page
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print on plain paper or bond paper from the Manual feed slot
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7What kind of memory can I use?
- 8Adjust color settings by using the custom setting in the printer driver
- 9Jam Tray 1
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 12Install extra memory
- 13Print on both sides of the paper.
- 14Turn the Toner Save Mode on or off.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Carry out calibration to improve the color density
- 17The printer prints unexpectedly or it prints garbage data.
- 18Replace WT (waste toner) Box
- 19Print on envelopes, labels or thick paper from the Manual feed slot
- 20Can I use AirPrint with my Brother machine?
- 21I'm having a problem with the print quality. How can I resolve it?
- 22Drum Error (Drum!)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24No Belt Unit
- 25WT Box End Soon
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 27Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Replace Belt unit
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32To install the printer driver easily using a tool. (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Check the firmware version.
- 35Delete print jobs from the print queue.
- 36Verify the Brother machine connected to the Wired Network (For Windows)
- 37How to identify your Operating System (OS).
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Change the printer driver settings (Windows/macOS)
- 41What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 42No Paper
- 43Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 44What kind of paper can I use?
- 45What can happen if the wrong paper is used in your machine.
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47What is the recommended paper?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 50Windows 10 Support Information