FAQs & Troubleshooting
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166 Results
- 1How to identify your Operating System (OS).
- 2What kind of labels and transparencies can I use?
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Functions supported in the Windows 7 built-in drivers
- 7What are the difference between PCL Driver and BR-Script driver?
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9The machine does not print anything.
- 10"JAM E1" error appears on the LCD. What should I do?
- 11"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 12What is the optional DX-2600 used for and how do I install it?
- 13How should I maintain the printer?
- 14Cannot print after a Windows 10 update (June 2020)
- 15Print command (LPR) (Linux)
- 16Windows 10 Support Information
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Creating and using a Macro from a Windows PC
- 21What is Windows ICM profiles?
- 22Change color mode from a Windows® PC
- 23How do I replace the Drum Cleaner?
- 24How do I use the Brother Analysis Tool software?
- 25The printer prints unexpectedly or it prints incorrect characters.
- 26I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 27Can I print from DOS applications?
- 28"JAM B" error appears on the LCD. What should I do?
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31What is the Optional LT-26CL used for and how do I install it?
- 32Printing takes too long.
- 33I want to print using CUPS while keeping SELinux enabled. (Linux)
- 34Pre-Required Procedures (Linux)
- 35Printing Watermarks from a Windows PC
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 38I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 40The image is ghosted.
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43Delete print jobs from the print queue.
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47Can I print from or scan to Android™ Smartphone?
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49I cannot print from my computer via USB.
- 50Where can I get the drivers and utilities that work with Mac OS X 10.6?