FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 3The machine does not print anything.
- 4Printouts have a curl or wave.
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7How do I install the Lower Mailbox Unit? (MX-4100)
- 8Change the printer driver settings (Windows/macOS)
- 9What kind of paper should I avoid?
- 10The printer does not print on envelopes correctly.
- 11LOAD LETTER is displayed on the printer LCD. What does it mean?
- 12Printer does not recognize the HDD/Compact Flash.
- 13Delete print jobs from the print queue.
- 14Can I print from or scan to Android™ Smartphone?
- 15The printer status is Offline or Paused.
- 16The paper is skewed when it's printed.
- 17How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 18Can I print using the IPP protocol on Windows XP?
- 19How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 20The printed letters are slanted, positioned incorrectly.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Cannot print after a Windows 10 update (June 2020)
- 23What is the Network Shared printing?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27What kind of envelopes should I avoid?
- 28How do I install the Optional Network Board?(Nc-4100h)
- 29How do I monitor the status of the printer?
- 30The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 31Printer pages are curled and the output tray does not hold as many pages as it should.
- 32I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 34What is a "Generic PCL Driver"?
- 35What kind of paper can I use?
- 36I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 37How do I install the CompactFlash Card?
- 38What can happen if the wrong paper is used in your machine.
- 39When trying to print from Mac OS® X the print queue is stopped.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 42Selecting the best possible print quality from a Windows PC
- 43How do I clean the inside of the printer?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46Print command (LPR) (Linux)
- 47Print command (cupswrapper) (Linux)
- 48Open the Control Panel (For Windows)
- 49How to identify your Operating System (OS).
- 50I cannot print from my computer via network. (For Windows)