FAQs & Troubleshooting
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214 Results
- 1REPLACE DRUM
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer status is Offline or Paused.
- 5JAM INSIDE
- 6MANUAL FEED
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from or scan to Android™ Smartphone?
- 10JAM DUPLEX
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12What is Brother iPrint&Scan?
- 13JAM REAR
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16What kind of paper can I use?
- 17Verify the Brother machine connected to the Wired Network (For Windows)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 23The printer prints unexpectedly or it prints garbage data.
- 24JAM TRAY 1
- 25Reset the print server to the default factory settings.
- 26"Offline" appears on the Status Monitor.
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Use the Universal Printer Driver for PCL
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Can I use AirPrint with my Brother machine?
- 31How to identify your Operating System (OS).
- 32What is Toner Continue Mode?
- 33CARTRIDGE ERROR
- 34DRUM ERROR
- 35Curl or wavy
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 40DUPLEX DISABLED
- 41NO PAPER T1
- 42Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44SIZE ERROR DX
- 45MEMORY FULL
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47What is the printable area per page?
- 48Print the Network Configuration page.
- 49I cannot connect my machine to the wireless network (For Windows)
- 50Clean the Drum Unit.