FAQs & Troubleshooting
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214 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2REPLACE DRUM
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4JAM DUPLEX
- 5What do the LED indications mean?
- 6What is Brother iPrint&Scan?
- 7JAM REAR
- 8Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 9JAM TRAY 1
- 10The printer status is Offline or Paused.
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 14MANUAL FEED
- 15The printer prints unexpectedly or it prints garbage data.
- 16Print the Network Configuration page.
- 17Clean the Drum Unit.
- 18Delete print jobs from the print queue.
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20What is Toner Continue Mode?
- 21I cannot connect my machine to the wireless network (For Windows)
- 22Can I print from or scan to Android™ Smartphone?
- 23DRUM STOP
- 24JAM INSIDE
- 25Wrinkles or creases
- 26Page skewed
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Protect your Brother machine against unauthorised access over the network
- 29"Offline" appears on the Status Monitor.
- 30How to identify your Operating System (OS).
- 31Discover the MAC address of the Brother network card
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34Change the printer driver settings (Windows/macOS)
- 35FUSER ERROR
- 36NO PAPER T1
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38SIZE ERROR DX
- 39Print a list of the internal fonts.
- 40Print a Printer Settings page.
- 41Curl or wavy
- 42What can happen if the wrong paper is used in your machine.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44Change the length of time the machine will wait until it goes into Sleep Mode.
- 45What is the BRAdmin Professional software used for?
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Possible solutions for print quality issues
- 48Use the Network Connection Repair Tool (Windows)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.