FAQs & Troubleshooting
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148 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2The printer prints unexpectedly or it prints garbage data.
- 3NO PAPER T1
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I print a Test page?
- 6Delete print jobs from the print queue.
- 7Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 8REPLACE TONER
- 9Can I use AirPrint with my Brother machine?
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 14FRONT COVER OPEN or FUSER COVER OPEN
- 15SIZE ERROR DX
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17Ghost
- 18Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 19I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26How to identify your Operating System (OS).
- 27Change the printer driver settings (Windows/macOS)
- 28The printer status is Offline or Paused.
- 29Curled
- 30PRINT OVERRUN
- 31What do the LED indications mean?
- 32What is the recommended paper?
- 33Turn the Toner Save Mode on or off.
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38JAM REAR
- 39JAM INSIDE
- 40JAM TRAY 1
- 41REPLACE DRUM
- 42Print on both sides of the paper (Auto 2-sided/duplex Printing).
- 43Uninstall the Brother Software and Drivers (Windows)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 46Pre-Required Procedures (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Open the Status Monitor
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Open the Control Panel (For Windows)