FAQs & Troubleshooting
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196 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5The printer prints unexpectedly or it prints garbage.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Delete print jobs from the print queue.
- 8I cannot print from my computer via USB.
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 10The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 11My Brother machine misfeeds paper.
- 12Print on both sides of the paper.
- 13What driver package format is supported by my Linux distribution?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 18Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 19When I connect a network cable to the printer, I do not get any link lights.
- 20What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 21Printouts have a curl or wave.
- 22Printouts have wrinkles or creases.
- 23How can I activate/deactivate the Toner Save Mode?
- 24What is the Network Shared printing?
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27I cannot print from my computer via network. (For Windows)
- 28It takes a long time for the printer to print out the first page.
- 29How do I install my printer on a wired network from a Windows PC?
- 30Is there a Brother machine which is compatible with Mac Airport stations?
- 31Reprint the last print job. (For Windows users only)
- 32Replace the drum unit.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 36Pre-Required Procedures (Linux)
- 37Check the firmware version.
- 38"Offline" appears on the Status Monitor.
- 39Use the Universal Printer Driver for PCL
- 40Can I use AirPrint with my Brother machine?
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Discover the MAC address of the Brother network card
- 43Can I print from or scan to Android™ Smartphone?
- 44Change the printer driver settings (Windows/macOS)
- 45I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 46I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 47"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 48Can the network printer be setup both wired and wireless at the same time?
- 49How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 50I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
