FAQs & Troubleshooting
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165 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Change the printer driver settings (Windows/macOS)
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 11Cannot print after a Windows 10 update (June 2020)
- 12What can happen if the wrong paper is used in your machine.
- 13The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 14Printouts have a curl or wave.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What is a "Generic PCL Driver"?
- 17Can I print from DOS applications?
- 18I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 19What driver package format is supported by my Linux distribution?
- 20Delete print jobs from the print queue.
- 21Can I print from or scan to Android™ Smartphone?
- 22Drum Life End Soon
- 23What do the LED indications mean?
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25The driver installation finished successfully but I cannot print. (Linux)
- 26Open the Status Monitor
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 30Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 31How can I change the printer settings?
- 32The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 33What is the BRAdmin Professional software used for?
- 34I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 35The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 36My Brother machine misfeeds paper.
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41Open the Control Panel (For Windows)
- 42Verify the Brother machine connected to the Wired Network (For Macintosh)
- 43Verify the Brother machine connected to the Wired Network (For Windows)
- 44Can I use AirPrint with my Brother machine?
- 45What is the Network Shared printing?
- 46I am using Windows. When I print a document, the printed page is blank. What should I do?
- 47"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 48I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 49The print speed is very slow when I use XML Paper Specification Printer Driver.
- 50When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.