FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3How to identify your Operating System (OS).
- 4"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 8The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 11Delete print jobs from the print queue.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14How can I clean the inside of the printer?
- 15The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 16Open the Control Panel (For Windows)
- 17Can I use AirPrint with my Brother machine?
- 18The paper is skewed when it's printed.
- 19Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 20The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 21How can I activate/deactivate the Toner Save Mode?
- 22The printed letters are slanted, positioned incorrectly.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25How can I change the printer settings?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Replace the drum unit.
- 28I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 29How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 30What do the LED indications mean?
- 31How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 32How do I clear paper jams?
- 33Print command (LPR) (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38Can I print from or scan to Android™ Smartphone?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Change the printer driver settings (Windows/macOS)
- 41In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 42I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 46White lines appears down the page.
- 47How can I clean the corona wire of the drum unit?
- 48What is the recommended paper?
- 49Uninstall the printer drivers (For Windows)
- 50White spots appear in areas of dense black printing.