FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4Print on both sides of the paper.
- 5Change the printer driver settings (Windows/macOS)
- 6Delete print jobs from the print queue.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 9How can I activate/deactivate the Toner Save Mode?
- 10The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 11How can I change the printer settings?
- 12What kind of paper can I use?
- 13How can I clean the inside of the printer?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15How can I print the pages in reverse page order in Windows?
- 16How do I print envelopes from the manual feed slot in Windows applications?
- 17Print command (LPR) (Linux)
- 18Open the Control Panel (For Windows)
- 19What is the difference between the toner cartridge and the drum unit?
- 20Can I use AirPrint with my Brother machine?
- 21Can I print from or scan to Android™ Smartphone?
- 22I cannot print from my computer via USB.
- 23I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 24I am using Windows. When I print a document, the printed page is blank. What should I do?
- 25Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 27When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 28The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 29What is the printable area per page?
- 30The printed letters are slanted, positioned incorrectly.
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34Windows 7 Support Information
- 35The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 36When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 37Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 38Black toner marks appear across the page.
- 39White lines appear across the page.
- 40How can I clean the corona wire of the drum unit?
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42Replace the drum unit.
- 43How do I cancel print jobs using the printer control panel?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47Print command (cupswrapper) (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49Check the firmware version.
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.