FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Delete print jobs from the print queue.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8How to identify your Operating System (OS).
- 9Can I print from or scan to Android™ Smartphone?
- 10The printer status is Offline or Paused.
- 11Does NC-2200w work with Windows Vista?
- 12When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 13What can happen if the wrong paper is used in your machine.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15What driver package format is supported by my Linux distribution?
- 16The printer prints unexpectedly or it prints garbage.
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18How do I factory reset the print server?
- 19Print the Network Configuration List.
- 20The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24Change the printer driver settings (Windows/macOS)
- 25The paper is skewed when it's printed.
- 26I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 27What kind of paper can I use?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Can I print using the IPP protocol on Windows XP?
- 30How do I change the print server password?
- 31Large characters are printed incorrectly. (Linux)
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33What is APIPA?
- 34Where do I find the complete User's Guide?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38All print jobs are aborted and nothing is printed. (Linux)
- 39Windows 10 Support Information
- 40The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 41What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 42The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 43When I print, marks or stains appears on the left, right or both sides of the page. The mark consistently repeats vertically down the printed page. What is the cause of this problem? How can I fix this problem?
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 45How can I change the printer settings?
- 46Print a Printer Settings page.
- 47Can I print from DOS applications?
- 48What do the LED indications mean?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50What is the recommended paper?