FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Print the Network Configuration List.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8The printer prints unexpectedly or it prints garbage.
- 9When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 10What driver package format is supported by my Linux distribution?
- 11I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 12How to identify your Operating System (OS).
- 13The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 14Can I print from or scan to Android™ Smartphone?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The printer status is Offline or Paused.
- 17The paper is skewed when it's printed.
- 18I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 19What can happen if the wrong paper is used in your machine.
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21How do I factory reset the print server?
- 22Where do I find the complete User's Guide?
- 23I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 24Large characters are printed incorrectly. (Linux)
- 25Print a Printer Settings page.
- 26Uninstall the drivers. (Mac OS X 10.5)
- 27What do the LED indications mean?
- 28What is APIPA?
- 29Cannot print after a Windows 10 update (June 2020)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33Windows 10 Support Information
- 34Delete print jobs from the print queue.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Change the printer driver settings (Windows/macOS)
- 39Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 40I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 41Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43Printouts have a curl or wave.
- 44Printouts have wrinkles or creases.
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Can I print from DOS applications?
- 47Can I print using the IPP protocol on Windows XP?
- 48What are the expected yields of the consumables?
- 49What is the BRAdmin Professional software used for?
- 50How do I change the print server password?