FAQs & Troubleshooting
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206 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 6The machine does not print anything.
- 7Delete print jobs from the print queue.
- 8I cannot print from Mac OS X.
- 9I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 10Can I print from DOS applications?
- 11What is the printable area per page?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15JAM TRAY 1
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21How to identify your Operating System (OS).
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23How to use the Driver Deployment Wizard software
- 24What kind of envelopes should I avoid?
- 25Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26What kind of paper can I use?
- 27Printouts have a curl or wave.
- 28What can happen if the wrong paper is used in your machine.
- 29Can I print using the IPP protocol on Windows XP?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31How do I install the Lower Tray Unit? (LT-500)
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Change the printer driver settings (Windows/macOS)
- 36I printed documents using the "Booklet printing" option. However, the margins and layout of the document does not look as it should. What can I do?
- 37What kind of labels and transparencies can I use?
- 38I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 39PAPER JAM
- 40JAM MP TRAY
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42When trying to print from Mac OS® X the print queue is stopped.
- 43I cannot print from my computer via USB.
- 44NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47Can I buy any MICR toner?
- 48Uninstall the printer drivers (For Windows)
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50The paper is skewed when it's printed.