FAQs & Troubleshooting
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187 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2What is Optional Font Package (BS-3000)?
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 5What is the BRAdmin Professional software used for?
- 6Print on both sides of the paper(2-sided/Duplex Printing).
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Cannot print after a Windows 10 update (June 2020)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11How to identify your Operating System (OS).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13What kind of Control Panel Setting Menu available and what do they mean?
- 14I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 15What is a "Generic PCL Driver"?
- 16I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 17Print command (cupswrapper) (Linux)
- 18I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 19Uninstall printer drivers (Linux)
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23The machine does not print anything.
- 24Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26What driver package format is supported by my Linux distribution?
- 27Paper size settings are unavailable when I print from OpenOffice (Linux)
- 28Large characters are printed incorrectly. (Linux)
- 29All print jobs are aborted and nothing is printed. (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32Delete print jobs from the print queue.
- 33What is the Network Shared printing?
- 34Can I print from or scan to Android™ Smartphone?
- 35I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 36The printer status is Offline or Paused.
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39STORAGE FULL
- 40JAM REAR
- 41What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43JAM INSIDE
- 44JAM TRAY 2
- 45Can I print using the IPP protocol on Windows XP?
- 46When trying to print from Mac OS® X the print queue is stopped.
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48How do I install the Lower Tray Unit? (LT-500)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50When printing with monochrome laser printer, the print position shifts. (Linux)