FAQs & Troubleshooting
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200 Results
- 1NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 2Print on both sides of the paper(2-sided/Duplex Printing).
- 3The machine does not print anything.
- 4What kind of Control Panel Setting Menu available and what do they mean?
- 5What kind of paper should I avoid?
- 6I cannot print from Mac OS X.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Delete print jobs from the print queue.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12The paper is skewed when it's printed.
- 13What kind of envelopes should I avoid?
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15What kind of paper can I use?
- 16Printouts have wrinkles or creases.
- 17When trying to print from Mac OS® X the print queue is stopped.
- 18I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 19Windows 10 Support Information
- 20What is the Network Shared printing?
- 21What do LCD messages on Display of a control panel mean?
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 24Print on envelopes.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Cannot print after a Windows 10 update (June 2020)
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 30Uninstall printer drivers (Linux)
- 31Open the Control Panel (For Windows)
- 32Can I print from or scan to Android™ Smartphone?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34I cannot print from my computer via network. (For Macintosh)
- 35I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37Functions supported in the Windows 7 built-in drivers
- 38The paper does not feed from MultiPurpose Tray(MP Tray).
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40JAM REAR
- 41How do I print a Test page?
- 42What is a "Generic PCL Driver"?
- 43I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45Printouts have a curl or wave.
- 46White lines appears down the page.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What can happen if the wrong paper is used in your machine.
- 49Can I print using the IPP protocol on Windows XP?
- 50What is the printable area per page?