FAQs & Troubleshooting
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189 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4What can happen if the wrong paper is used in your machine.
- 5What kind of Control Panel Setting Menu available and what do they mean?
- 6I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 7When trying to print from Mac OS® X the print queue is stopped.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9Delete print jobs from the print queue.
- 10I cannot print from the MP Tray. Why?
- 11What is the BRAdmin Professional software used for?
- 12Windows 10 Support Information
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14Change the printer driver settings (Windows/macOS)
- 15The paper is skewed when it's printed.
- 16The machine does not print anything.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Can I print from DOS applications?
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21What is the Network Shared printing?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24Verify the Brother machine connected to the Wired Network (For Windows)
- 25Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26PAPER JAM
- 27I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 28What kind of memory can I use?
- 29Can I print using the IPP protocol on Windows XP?
- 30How do I install additional memory? (DIMM)
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34What is the difference between the toner cartridge and the drum unit?
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37IGNORE DATA
- 38Which emulation modes does this printer have?
- 39The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 40How do I print on labels, transparencies etc?
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42White lines appears down the page.
- 43I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47All print jobs are aborted and nothing is printed. (Linux)
- 48I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50Pre-Required Procedures (Linux)