FAQs & Troubleshooting
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203 Results
- 1The machine does not print anything.
- 2Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 3The printer status is Offline or Paused.
- 4How do I install additional memory? (DIMM)
- 5What is Status Monitor and how can I turn it on/off?
- 6What kind of memory can I use?
- 7I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 14I cannot print from the MP Tray. Why?
- 15What kind of Control Panel Setting Menu available and what do they mean?
- 16The printer prints unexpectedly or it prints garbage.
- 17I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 18Printer cannot power on.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Cannot print after a Windows 10 update (June 2020)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 24Can my printer work on a SAP system?
- 25How do I install the Lower Tray Unit? (LT-500)
- 26Print on both sides of the paper(2-sided/Duplex Printing).
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28Uninstall printer drivers (Linux)
- 29Open the Control Panel (For Windows)
- 30Features in the Automatic E-mail Printing
- 31Vertical black lines appear on the printout.
- 32Large characters are printed incorrectly. (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Change the printer driver settings (Windows/macOS)
- 38I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 39NO TRAY1
- 40What kind of envelopes should I avoid?
- 41I cannot print from Mac OS X.
- 42I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 43How can I use the reprint function?
- 44Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 45What is a "Generic PCL Driver"?
- 46Printouts have toner specks.
- 47JAM INSIDE
- 48JAM MP TRAY
- 49How do I replace the Feed Roller (Paper Feeding kit)?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)