FAQs & Troubleshooting
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- 1I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 2The printer status is Offline or Paused.
- 3I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5What is the BRAdmin Professional software used for?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Cannot print after a Windows 10 update (June 2020)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Delete print jobs from the print queue.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How do I monitor the status of the printer?
- 14I cannot print from Mac OS X.
- 15I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17What driver package format is supported by my Linux distribution?
- 18I cannot print from my computer via network. (For Windows)
- 19What kind of envelopes should I avoid?
- 20How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 21How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 22I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 23How do I perform a factory reset?
- 24How can I change the IP address using the ARP and PING commands?
- 25The machine does not print anything.
- 26What is a "Generic PCL Driver"?
- 27What can happen if the wrong paper is used in your machine.
- 28Can I print using the IPP protocol on Windows XP?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30How do I factory reset the print server?
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33I cannot print from my computer via USB.
- 34How can I enable/disable the Quick Print Setup Utility?
- 35I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37I want to print using CUPS while keeping SELinux enabled. (Linux)
- 38Windows 10 Support Information
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Functions supported in the Windows 7 built-in drivers
- 41The paper is skewed when it's printed.
- 42What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 43How can I install the Web BRAdmin on Windows Server 2003?
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 45White lines appears down the page.
- 46Can I print from DOS applications?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 49When trying to print from Mac OS® X the print queue is stopped.
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)