FAQs & Troubleshooting
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158 Results
- 1How can I change the IP address?
- 2What is the BROWNIE software?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Does NC-2200w work with Windows Vista?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11The machine does not print anything.
- 12What kind of paper can I use?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 15I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20The printer status is Offline or Paused.
- 21Functions supported in the Windows 7 built-in drivers
- 22The paper is skewed when it's printed.
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24How can I install the Web BRAdmin on Windows Server 2003?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26How can I change the IP address using the ARP and PING commands?
- 27Printouts have wrinkles or creases.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Can I print from DOS applications?
- 30Replace the drum unit.
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33To install the printer driver easily using a tool. (Linux)
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35How can I use the BRAdmin Professional Software to View and change printer information?
- 36I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 37In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 42Output sheets are completely black.
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)