FAQs & Troubleshooting
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154 Results
- 1How do I perform a factory reset?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Can I print from DOS applications?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I cannot print from Mac OS X.
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10How can I change the IP address?
- 11The machine does not print anything.
- 12Printouts have a curl or wave.
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Change the printer driver settings (Windows/macOS)
- 15The printer status is Offline or Paused.
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17Does NC-2200w work with Windows Vista?
- 18What driver package format is supported by my Linux distribution?
- 19Functions supported in the Windows 7 built-in drivers
- 20Printouts have wrinkles or creases.
- 21Can I buy any MICR toner?
- 22Print on envelopes.
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 25Delete print jobs from the print queue.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I cannot print from my computer via USB.
- 28The paper is skewed when it's printed.
- 29What kind of envelopes should I avoid?
- 30I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 31The printer prints unexpectedly or it prints garbage.
- 32I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 33Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 34Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 35I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 36What can happen if the wrong paper is used in your machine.
- 37When trying to print from Mac OS® X the print queue is stopped.
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39How do I install additional memory?
- 40Large characters are printed incorrectly. (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42Windows 10 Support Information
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47What is a Print Server?
- 48I'm using Mac OS® X 10.3. I cannot print to my printer that is connected to an Apple Airport Extreme Base Station. I am using the PCL printer driver ver.1.00. How can I print?
- 49Black toner marks appear across the page.
- 50White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.