FAQs & Troubleshooting
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154 Results
- 1Printouts have a curl or wave.
- 2What is the BROWNIE software?
- 3What kind of USB cable should I use?
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7Printouts have wrinkles or creases.
- 8White lines appears down the page.
- 9Lines appears across the page.
- 10Printouts are with gray background.
- 11I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 12White spots appear in areas of dense black printing.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What kind of labels and transparencies can I use?
- 16What kind of paper should I avoid?
- 17Using the PING command to troubleshoot problems.
- 18Where do I find a Parallel or USB interface cable?
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20What kind of paper can I use?
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22Output sheets are completely black.
- 23White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 24Vertical black lines appear on the printout.
- 25I am unable to print from a client PC to a printer on a print server. (Linux)
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 28The printer prints unexpectedly or it prints garbage.
- 29Why are the ready and alarm lights blinking?
- 30Why does the Drum LED light?
- 31Black toner marks appear across the page.
- 32What can happen if the wrong paper is used in your machine.
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35The image is ghosted.
- 36The printed letters are slanted, positioned incorrectly.
- 37Print command (LPR) (Linux)
- 38How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 39How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 40Printouts are faint.
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 42Functions supported in the Windows 7 built-in drivers
- 43In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 44What kind of envelopes should I avoid?
- 45How do I display the Quick Print Setup as a Toolbar?
- 46How can I enable/disable the Quick Print Setup Utility?
- 47I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 50How do I clean the inside of the printer and Drum Unit?