FAQs & Troubleshooting
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128 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2The printer status is Offline or Paused.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What kind of envelopes should I avoid?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Cannot print after a Windows 10 update (June 2020)
- 7Change the printer driver settings (Windows/macOS)
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9The machine does not print anything.
- 10When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 11What driver package format is supported by my Linux distribution?
- 12Paper size settings are unavailable when I print from OpenOffice (Linux)
- 13The driver installation finished successfully but I cannot print. (Linux)
- 14Delete print jobs from the print queue.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16How to identify your Operating System (OS).
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18I cannot print from my computer via USB.
- 19The paper is skewed when it's printed.
- 20Using the PING command to troubleshoot problems.
- 21What kind of USB cable should I use?
- 22The printer prints unexpectedly or it prints garbage.
- 23Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 24What is a file server based network and do Brother printers work in that type of environment?
- 25Uninstall the drivers. (Mac OS X 10.5)
- 26What kind of paper can I use?
- 27Printouts have a curl or wave.
- 28How do I clean the corona wire of the drum unit?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36Pre-Required Procedures (Linux)
- 37What is the difference between the toner cartridge and the drum unit?
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41How do I display the Quick Print Setup as a Toolbar?
- 42What is a Print Server?
- 43My Brother machine misfeeds paper.
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46Lines appears across the page.
- 47Print on both sides of the paper.
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)