FAQs & Troubleshooting
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156 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Why does the Drum LED light?
- 5What kind of paper can I use?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 9The printer prints unexpectedly or it prints garbage.
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 13The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 14Paper Feed Problems
- 15How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 16How do I turn off the Status Monitor using the USB port?
- 17What kind of USB cable should I use?
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19Can I print from DOS applications?
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21Uninstall the printer drivers (For Windows)
- 22Print on envelopes.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I'm using Mac OS® X 10.3. I cannot print to my printer that is connected to an Apple Airport Extreme Base Station. I am using the PCL printer driver ver.1.00. How can I print?
- 25The machine does not print anything.
- 26Can I buy any MICR toner?
- 27White spots appear in areas of dense black printing.
- 28Large characters are printed incorrectly. (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Delete print jobs from the print queue.
- 32Open the Control Panel (For Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34How to identify your Operating System (OS).
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37What is the Network Shared printing?
- 38Can I print from or scan to Android™ Smartphone?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Windows 7 Support Information
- 43Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 44What kind of labels and transparencies can I use?
- 45What kind of paper should I avoid?
- 46How do I turn off the Quick Print Setup?
- 47I cannot print from Mac OS X.
- 48When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 49I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 50Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?