FAQs & Troubleshooting
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88 Results
- 1What do the LED indications mean?
- 2Replace Toner
- 3Replace Drum
- 4The Error LED is still on or flashing after I replace the drum unit with a new one.
- 5Service Call
- 6Cartridge Error
- 7The printer status is Offline or Paused.
- 8Jam Inside
- 9Jam Tray
- 10Out of Memory
- 11Clean the Drum Unit.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Print Unable or Print Unable XX
- 14Drum End Soon
- 15Turn the Toner Save Mode on or off.
- 16What is Toner Continue Mode?
- 17Toner Ended
- 18Drum !
- 19Heater Error or Self-Diagnostic
- 20Cover is Open
- 21Toner Low
- 22Clean the corona wire of the drum unit.
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24What driver package format is supported by my Linux distribution?
- 25How to identify your Operating System (OS).
- 26I cannot print from my computer via USB.
- 27Wrong Paper Type
- 28Cooling Down
- 29Uninstall the Brother Software and Drivers (Windows)
- 30No Drum
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Check the firmware version.
- 35"Offline" appears on the Status Monitor.
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37Can I print from or scan to Android™ Smartphone?
- 38No Toner
- 39No Paper
- 40Uninstall the drivers. (macOS 13 or greater)
- 41What is the recommended paper?
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47I'm having a problem with the print quality.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)